Retailer websites tend to keep users more engaged than finserv ones, meaning financial media networks will need to be creative about how they leverage advertising.
“Checking a bank is different from going on Amazon in terms of frequency,” said Ceurvels. “But nonetheless, the customer base is still there.”
Looking to China
Chinese ecommerce provides a model of where Latin America’s commerce media may be headed. Latin America’s hybrid retail and banking institutions follow the lead of Chinese superapps like WeChat and AliPay, which blend multiple industries into one platform, and Latin America may soon see similar superapps.
“Whether or not they would tout it as a superapp is to be determined,” Ceurvels said. “But nonetheless, it's this fully integrated app ecosystem that these companies are creating and consumers are responding.”
A superapp model would create even more ad inventory for Latin American businesses that already have a holistic view of their consumers. If consumers are banking, shopping, and booking travel in the same ecosystem, they’d likely be spending more time in that app than they might in an individual banking app. That means the commerce media ads featured there could be even more powerful.
Lessons for the US
While US companies like Walmart and Amazon are experimenting with financial products in Latin America, they haven’t yet embraced the fully integrated retail-finance model. Instead, US financial institutions and retailers may partner to combine banks’ first-party data with retailers’ ad real estate.
Finserv companies may also work to get more users shopping within their apps and websites via cash-back incentives or exclusive deals, as a way to increase onsite engagement and make ads more valuable.
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