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January 9, 2026
US Adults Who Agree They Consider Returns Policies When Choosing Retailers, by Demographic, Dec 2025 (% of respondents in each group)
Methodology
Data is from the January 2026 FedEx and Morning Consult "Consumers: Returns Survey 2025." 1,980 US adults ages 18+ were surveyed during December 4-9, 2025. Results from the full consumer survey have a margin of error of +/-2%. The merchants survey was conducted during the same period among a sample of 1,008 US merchants. Results from the full merchants survey have a margin of error of +/-3%.Chart Title
US Adults Who Agree They Consider Returns Policies When Choosing Retailers, by Demographic, Dec 2025 (% of respondents in each group)Publication Date
January 9, 2026