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March 29, 2023
Brands That Are Doing an Excellent Job of Providing Personalization According to B2C Business Leaders vs. Consumers Worldwide, 2021 & 2022 (% of respondents)
Methodology
Data is from the March 2023 Twilio "State of Customer Engagement Report." Over 4,700 B2C business leaders and over 6,000 consumers worldwide ages 18+ were surveyed during November 2, 2022-January 2, 2023.Chart Title
Brands That Are Doing an Excellent Job of Providing Personalization According to B2C Business Leaders vs. Consumers Worldwide, 2021 & 2022 (% of respondents)Publication Date
March 29, 2023