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March 31, 2022
Team Ultimately Responsible for Overall Customer Experience (CX) at Their Company According to Executives Worldwide, Jan 2022 (% of respondents)
Note
Respondents were asked, "In your organization, which team is ultimately responsible for the overall customer experience?" Data was provided to Insider Intelligence by UserTesting.Methodology
Data is from the March 2022 UserTesting "2022 CX Industry Report." Over 5,100 executives worldwide were surveyed during November 2021-January 2022. UserTesting is a user experience research and testing platform.Chart Title
Team Ultimately Responsible for Overall Customer Experience (CX) at Their Company According to Executives Worldwide, Jan 2022 (% of respondents)Publication Date
March 31, 2022