Alert
December 8, 2020

Customer Service Professionals Worldwide that Use the Following Communication Channels, 2018 & 2020 (% of respondents and % change)

Methodology

Data is from a December 2020 Salesforce report titled "State of Service." 7,095 customer service professionals in 33 countries were surveyed online during August 21-September 26, 2020. 47% of the respondents worked for B2C companies.

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