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June 5, 2018
Customer Interactions with Retailers Worldwide, by Channel, 2017 (millions)
Note
Data was provided to eMarketer by Kitewheel.Methodology
Data is from the June 2018 Kitewheel report titled "The State of the Customer Journey 2018." The report looks at more than 5 billion customer interactions worldwide across the retail, auto, travel, telco, healthcare and financial services industries using the Kitewheel Hub during 2014-2017. Kitewheel is a cloud-based software company that provides omnichannel customer journey services.Chart Title
Customer Interactions with Retailers Worldwide, by Channel, 2017 (millions)Publication Date
June 5, 2018