January 23, 2018

US Internet Users Who Have Contacted Customer Service*, 2015-2017 (% of respondents)

Note

Data was provided to eMarketer by Aspect.

Methodology

Data is from the January 2018 Aspect "2017 Aspect Consumer Experience Index" in collaboration with Conversion Research. 1,001 US internet users ages 18-65 were surveyed online in November 2017. The survey was regionally representative and divided by gender as per most recent census projections (with around 20% oversampling of those aged 18-34). Respondents were users of customer engagement experience in the past year. The margin of error is +/-3.1 percentage points, 19 times out of 20. Aspect is an enterprise cloud contact center and workforce optimization solution company.
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Chart Title

US Internet Users Who Have Contacted Customer Service*, 2015-2017 (% of respondents)

Publication Date

January 23, 2018

Sources