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March 31, 2022

Team Ultimately Responsible for Overall Customer Experience (CX) at Their Company According to Executives Worldwide, Jan 2022 (% of respondents)

Note

Respondents were asked, "In your organization, which team is ultimately responsible for the overall customer experience?" Data was provided to Insider Intelligence by UserTesting.

Methodology

Data is from the March 2022 UserTesting "2022 CX Industry Report." Over 5,100 executives worldwide were surveyed during November 2021-January 2022. UserTesting is a user experience research and testing platform.

Featured In

Dialing in Your CX Leadership Strategy How to improve the CX in 5 charts

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Team Ultimately Responsible for Overall Customer Experience (CX) at Their Company According to Executives Worldwide, Jan 2022 (% of respondents)

Publication Date

March 31, 2022

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Dialing in Your CX Leadership Strategy How to improve the CX in 5 charts

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