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June 11, 2019

How Do US Digital Shoppers Define Positive Experiences with Digital Brands/Retailers? (% of respondents, Jan 2019)

Description

This survey asked US shoppers about what an online brand or retail site can do to help them have a positive experience. Responses include fast shipping, easy delivery process, easy return process, easy mobile purchasing process, quick reply from customer service and more.

Methodology

Data is from the June 2019 Avionos report titled "Shoppers Demand Superior Ecommerce Experiences." 1,500 US internet users who shopped online in the past year were surveyed during January 2019. Avionos is a digital services and solutions provider focused on connected customer engagement.

Featured In

Delivery Speed Can Make or Break a Customer Experience Amazon Continues to Entice Consumers with Free Shipping, Even for Simple Toiletries

Sources

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Chart Title

How Do US Digital Shoppers Define Positive Experiences with Digital Brands/Retailers? (% of respondents, Jan 2019)

Publication Date

June 11, 2019

Sources

Featured In

Delivery Speed Can Make or Break a Customer Experience Amazon Continues to Entice Consumers with Free Shipping, Even for Simple Toiletries

Topics

Customer Experience Personalization Shipping & Delivery United States

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