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Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
May 15, 2019
Top 3 Aspects of Customer Service for Customers, Employees and Business Leaders Worldwide, March 2019 (% of respondents)
Description
Global customers, employees and business leaders were asked with are the most important aspects of customer service. Responses include quick resolution of the issue/question, knowledgeable service agents and a fast response.Methodology
Data is from the May 2019 Pega report titled "The Good, The Bad, The Ugly: 2019 Global Customer Service Insights." The report is based on three surveys: 7,000 internet users ages 16+ who have engaged with customer services in the past year, 3,600 employees in a customer-facing job role at businesses with 100+ employees, and 1,900 leaders at the director level and above at businesses with 100+ employees in various industries, were all surveyed online during March 4-25, 2019. Respondents are from Australia, France, Germany, Japan, the Netherlands, the UK and the US. Pegasystems is a customer engagement and digital process automation software company.Chart Title
Top 3 Aspects of Customer Service for Customers, Employees and Business Leaders Worldwide, March 2019 (% of respondents)Publication Date
May 15, 2019
