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November 29, 2018
What Factors Influence Whether US Internet Users Will Do Business with a Company? (% of respondents, July 2018)
Methodology
Data is from the November 2018 Five9 "Customer Service Index." 1,006 US internet users ages 18+ were surveyed online in July 2018. Respondents were female (52%) and male (48%). Respondents identified their ages as 18-24 (11.5%), 25-34 (21.6%), 35-54 (37.4%), 55-69 (22.7%) and 70+ (6.8%). Respondents identified their income as less than $25,000 (18.9%), $25,001-$35,000 (12.5%), $35,001-$50,000 (13.6%), $50,001-$75,000 (18.6%), $75,001-$100,000 (11.4%), $100,001-$150,000 (16.7%) and $150,000+ (8.3%). Respondents identified their race as white (64.5%), Hispanic (15.5%), black (12.2%), Asian (5%) and other (2.8%). Five9 is a provider of cloud contact center software.Chart Title
What Factors Influence Whether US Internet Users Will Do Business with a Company? (% of respondents, July 2018)Publication Date
November 29, 2018