Already have a subscription?Sign In
Log in to see the full chart
Log in to see the full chart
February 21, 2018
Primary Way in Which US Internet Users React to Negative Brand Experiences, Dec 2017 (% of respondents)
Note
Data was provided to eMarketer by InMoment.Methodology
Data is from the February 2018 InMoment "2018 CX Trends Report: What Brands Should Know About Creating Memorable Experiences." 2,000 US internet users ages 18+ were surveyed online during November-December 2017. 1,000 US brand professionals were also surveyed online during the same period. InMoment is a customer experience management company.Chart Title
Primary Way in Which US Internet Users React to Negative Brand Experiences, Dec 2017 (% of respondents)Publication Date
February 21, 2018