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(trillions and % change)
Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions.
Preferred Shipping/Fulfillment Option According to Retailers Worldwide, by Business Success, Feb 2017 (% of respondents)
Digital Services on Which Client-Side Marketers and Technology Leaders Worldwide Plan to Increase Spending in 2017 (% of respondents)
Digital Services that Client-Side Marketers and Technology Leaders Worldwide Currently/Plan* to Handle In-House, March 2017 (% of respondents)
Digital Buyer Penetration Worldwide, by Region, 2016-2021
Digital Buyers Worldwide, 2016-2021 (billions, % of internet users and % change)
Digital Transformation 2017: Disrupting 'Business as Usual'
Customer Experience 2017: The Journey Toward Customer-Centricity Continues
Connecting with Consumers in the Store via NFC
For Marketers, Digital Transformation Isn't About Chasing the Next Channel
Hilton Embraces a 'Millennial Mindset' to Meet Customer Expectations
What Lyft's Funding, and Uber's Struggles, Mean for the Sharing Economy