Plans & Pricing
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(% of respondents)
Ipsos | Medallia
Data is from the June 2018 Ipsos and Medallia report titled "The Customer Experience Tipping Point." 8,002 internet users ages 18+ in France (n=2,000), Germany (n=2,000), the UK (n=2,000) and the US (n=2,002) were surveyed online during March 9-27, 2018. The collected sample was approximately matched to the census of each country on age and gender. The research was conducted online in the local language for each country, and respondents were incentivized to participate. Medallia is a customer experience company.
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Are Companies in Germany, UK and the US Struggling to Meet Customer Demands for High Quality Digital Experiences? (% of respondents, March 2019)
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Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
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