In today’s digital era, a bank’s internal culture is public-facing. Employee experiences quickly surface through reviews and social media, directly shaping customer trust and brand perception, per The Financial Brand. A stressed, disconnected, or toxic bank culture can undermine any marketing strategy, even if it’s creative and targeted at the right customers. Assessing and addressing culture issues should be a key step of looking holistically at customer acquisition and retention strategies. Anonymous employee polls can help banks identify potential risks to customer relationships.

The technology will improve banks’ customer service and help them deliver more personalized interactions.

When it comes to video advertising, viewability used to be king. But as identifiers go away, advertisers are migrating to “attention” metrics that better gauge meaningful interactions with advertisements. In fact, 36% of buy-side advertising decision-makers plan to focus more on attention metrics this year, according to November 2022 data from the Interactive Advertising Bureau.

Before the shift to digital, marketers didn’t have a measurable way to track their companies’ growth, which would allow them to prove their worth. As Deloitte Digital's CMO Alicia Hatch put it, “In the C-suite, we were essentially speaking Mandarin to English speakers. No one understood what we were talking about.”

Informed by over 60 interviews with CMOs, this report covers how the top marketing position has evolved in recent years, what that means for marketing teams and other departments, and analyzes what skills are needed to succeed in the role now and in the future.