Fargo Trends & Statistics
Banking chatbots and virtual assistants face higher consumer expectations due to ChatGPT buzz
Virtual banking assistants like Bank of America’s Erica are taking design cues from ChatGPT and Google Gemini as banks look into adding conversational AI.
AI in Banking Chatbots 2024
Consumers’ adoption of AI banking chatbots varies by country. Though the US and UK promote their tech-friendly banking environments, the geographically concentrated, Big-Six-focused Canadian market has taken the lead in embracing this much-hyped tech.
Wells Fargo adds financial planning with a personal touch to its mobile app
Life Sync lets customers adjust their financial goals on the mobile app to get more accurate advice quickly. But goals that always change can’t be reached.
Bank of America adds a human touch to its virtual assistant, Erica
Bank of America is giving consumers the capability to seamlessly switch between its AI-powered chatbot and a human agent.
Wells Fargo consolidates on Vantage, an all-in-one AI-powered client portal
The AI-powered client portal combines the bank’s services and products in one place. All eyes will be on the customer transition.
Wells Fargo’s mobile app revamp, new virtual assistant give it a shot at catching up to biggest competitors
The bank’s plans to overhaul its mobile app and AI assistant could help it gain customers and offer an improved user experience.
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