Customer trust in ai Trends & Statistics
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AI delivers CX returns, but messy handoffs may weaken brand trust
Article
Jul 13, 2026
AI exposes CX gaps: AI pays off across use cases, but weak escalation and bot transparency threaten brand trust.
Charles Schwab rolls out AI-generated advice to lower-net-worth customers
Article
May 14, 2026
Instead of having to qualify for a personal advisor, lower-net-worth users can access personalized insights via AI.
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