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Younger consumers head to malls, older generations visit retailer sites this holiday season

For more insights and key statistics on the biggest trends in today’s most disruptive industries, subscribe to our Chart of the Day newsletter.

Key stat: Gen Zers and millennials are more likely than older generations to do their holiday shopping in-person at the mall, whereas Gen Xers and baby boomers are more likely to shop online via retailer websites, per The Harris Poll.

Beyond the chart:

  • But the most popular shopping method across all generations is shopping online through Amazon.
  • Amazon will score a whopping 41.9% of total US retail holiday ecommerce sales this year, reaching $106.18 billion, per our forecast.
  • Over half (51%) of US consumers start their online shopping search on Amazon, outpacing search engines (39%), Walmart.com (34%), and YouTube (23%), per an August 2023 Jungle Scout survey.

Use this chart:

  • Consider last-minute holiday ad placements.
  • Identify generational differences in holiday shopping patterns.

More like this:

Methodology: Data is from the November 2023 The Harris Poll report titled "2023 Holiday Shopping Trends." 2,079 US adults ages 18+ were surveyed online during October 13-15, 2023.

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