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Labor market strain adds pressure for retailers

The news: Several high-profile companies have announced or signaled plans for layoffs in recent weeks, underscoring continued efforts to rein in costs and streamline operations.

  • UPS plans to cut up to 30,000 jobs and launch a voluntary driver buyout program as it adjusts to lower Amazon delivery volumes; the move follows last year’s elimination of about 48,000 operational roles and a prior driver buyout program.
  • Pinterest plans layoffs and office space reductions affecting about 15% of its workforce, according to a securities filing.
  • Nike is laying off roughly 775 employees as it consolidates its US distribution center operations under a broader turnaround to restore profitable growth.
  • Shopify has eliminated an undisclosed number of roles in its partnerships team as part of a broader restructuring, per Betakit, just three months after a previous round of cuts.
  • Macy’s is laying off 993 employees tied to the closure of a Connecticut fulfillment center.
  • Amazon is reportedly planning to cut thousands of corporate roles to streamline bureaucracy, per Bloomberg, just months after announcing 14,000 job cuts and echoing reductions in late 2022 and early 2023 that affected about 27,000.

The context: These announcements follow a year in which retail-related job cuts surged 123% YoY, driven by tariff uncertainty, shifting consumer spending, and rising costs, per Challenger, Gray & Christmas. That weakness carried into the holidays: Retail holiday hiring in the final three months of the year was the weakest since 2009, according to the firm.

Retail is not alone. Employers announced more than 1.21 million job cuts last year, the highest level since 2020 and a 58% increase from 2024.

Consumers have taken note of the increasingly fragile labor market. Consumer confidence fell to its lowest level since 2014, per the Conference Board. The Present Situation Index, which reflects views on current business and labor conditions, dropped 9.9 points to 113.7 in January, while the Expectations Index fell 9.5 points to 65.1, well below the 80 threshold that typically signals recession risk.

Implications for retailers and brands: A weakening labor market adds pressure to an industry already grappling with a cost-of-living crisis that has made consumers more price-sensitive and less willing to commit to big-ticket purchases. Those headwinds are unlikely to ease anytime soon, keeping demand uneven and planning difficult.

This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.

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