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About
The US P&C Insurance Ecosystem
How to Grab Opportunities and Manage Risk in a $797 Billion Industry Transformed by Digital
Executive Summary
Property and casualty (P&C) insurers are at a crossroads as digital transformation, disruptors, and shifting consumer behaviors rock their industry. But incumbents can invest wisely to deepen customer relationships and build innovative solutions.
4 KEY QUESTIONS THIS REPORT WILL ANSWER
- Who are the key stakeholders in the US P&C insurance ecosystem?
- How is digital transforming the customer journey?
- How will insurers shape their budget allocation priorities?
- What are the top P&C insurance trends to watch in 2022?
WHAT’S IN THIS REPORT? We lay out the links in the insurance value chain, detail the drivers of digital transformation within the P&C insurance industry, and explore how incumbents can best meet the needs of digitally minded consumers. We also highlight the key trends that will reshape the industry going forward.
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KEY STAT: Digitally minded customers are pushing insurers to transform: Digitizing service and support is worldwide insurance executives’ most cited digital priority in the next 12 months, per a September 2021 Smart Communications survey.
authors
Eleni Digalaki
Contributors
- Tyler Brown
- Senior Analyst
- Caitlin Cahalan
- Researcher, Financial Services
- Zach Goldner
- Junior Forecasting Analyst
- Oscar Orozco
- Director, Forecasting
- Jaime Toplin
- Senior Analyst
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