US Mobile Peer-to-Peer Payments Forecast 2022

How Providers Can Discover User Growth and Drive Engagement in a Saturated Industry

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About This Report
With more than 6 in 10 smartphone users adopting mobile peer-to-peer payments in the US across multiple apps, providers are looking to widen their addressable base, mitigate pain points, and drive engagement.
Table of Contents

Executive Summary

After a pandemic-driven spike in mobile peer-to-peer (P2P) app usage thanks to movement away from cash, customers have maintained their newfound electronic payment habits. As the industry saturates and user growth slows, providers will seek ways to broaden the pool, mitigate fraud, and drive engagement to make their wallet indispensable to customers.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

  1. How are US mobile P2P payment users and transaction value forecasts to change through 2026?
  2. How will market dynamics, consumer behavior, and regulatory pressure impact providers’ revenues, positioning, and performance?
  3. What are key providers doing to tap into growth, attract new users, and boost engagement?

WHAT’S IN THIS REPORT? We examine key factors driving US mobile P2P payment user and spending growth, evaluate what providers are doing to capture this growth and minimize losses, identify leading wallets, and unpack their positioning.

KEY STAT: Increasing maturity in the mobile P2P payments market is leading providers to embrace fast-growing younger users—who tend to adopt as soon as they become eligible for the technology—and lean into spending trends.

Here’s what’s in the full report

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8charts

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2expert perspectives

Insights from industry and company leaders.

    Table of Contents

    1. Executive Summary
    2. Key Points
    3. Mobile P2P Wallets Jockey for Dominance
    4. Factors Influencing Mobile P2P Payment Users
    1. Factors Influencing Mobile P2P Payment Transaction Value
    2. Mobile P2P Wallets
    3. Insider Intelligence Interviews
    4. Read Next
    1. Sources
    2. Media Gallery

    Interviewed for This Report

    Darrell Esch
    PayPal
    Senior Vice President, General Manager, Venmo; Head of Checkout
    Interviewed April 25, 2022
    Laura Menken
    Early Warning
    Vice President, Product, Zelle Business Line Leader
    Interviewed April 21, 2022

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    authors

    Jaime Toplin

    Contributors

    Daniel Decea
    Researcher, Financial Services
    David Morris
    Principal Analyst
    Oscar Orozco
    Director, Forecasting