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About
US Mobile Banking Emerging Features Benchmark 2023
Revealing Which Features Consumers Prize Most—and the Banks That Deliver
Innovative mobile banking features will be key for customer acquisition as Gen Zers become US banks’ main audience. But right now, banks’ ability to meet consumer expectations is slipping. Our study shows how banks can stay ahead in the battle to win customers.
Key Question: Which mobile banking features will best enable US banks to win customers?
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KEY STAT: US consumers want banks’ help in keeping their personal information secure as data hacks proliferate. Alerts for Social Security number (SSN) breaches was the study’s most in-demand feature.
authors
Maria Elm, Tiffani Montez
Contributors
- Jennifer Pearson
- VP, Research
- Na Li
- Director, Primary Research
- Suzy Davidkhanian
- Principal Analyst, Retail & Ecommerce
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