Report Snapshot

The pandemic ushered in a new digital age for UK retail and accelerated investment in customer experience (CX) technology to meet rapidly changing consumer needs. But shoppers have now returned to stores, and consumer priorities are shifting again amid high inflation and a cost-of-living crisis. To maintain growth in a competitive market, retailers need to understand which consumer-facing technologies are hitting the mark, and which are not.

Key Question: What do UK consumers think about emerging retail technologies, and where should retailers focus their investments?

KEY STAT: Cashierless checkout is one of the most widely adopted consumer-facing technologies, with 70.5% of UK adults either already using it or interested in it. But that drops to 57.5% of adults 55 and older.