Executive Summary

As the coronavirus pandemic makes its way across the US, it stands to generate a major restructuring of the way healthcare is delivered—underscoring the need to telemedicine. Doctors and other healthcare entities—like clinical researchers—must move to connect patients with virtual platforms for receiving care or risk losing large portions of patients and revenue. And insurers are being called to rearrange reimbursement schemes to make way for the telemedicine boom.

Three Key Questions This Report Will Answer:

• How are legacy healthcare organizations catalyzing the shift to telemedicine?
• What does the future of telemedicine look like post-pandemic?
• What might hold long-term use back?

WHAT’S IN THIS REPORT? In this report, Business Insider Intelligence explains how the coronavirus pandemic has fast-tracked the implementation and use of virtual care channels in the US. We then outline the benefits that virtual care offers for players across the healthcare ecosystem—including health systems, payers, and clinical researchers. Next, we examine where the market is headed, including forecasting telehealth adoption in 2020 and beyond, outlining the key drivers behind usage and adoption, and unpacking our predictions regarding funding and mergers we expect to see in the space. Finally, we identify barriers that stand in the way of sustained adoption post-pandemic.