Executive Summary

As digitization reshapes front- and back-end payment processes, providers in all corners of the space are angling to innovate to keep up and grow market share while fending off mounting competition.

Three Key Questions This Report Will Answer:

• Who are the core classes of stakeholders in the payments ecosystem, and how is digitization impacting them?
• What does digitization mean for payment methods, channels, and transaction types?
• What are the core trends to watch in the space?

WHAT'S IN THIS REPORT? In this report, Insider Intelligence examines the payments ecosystem today, its growth drivers, and where the industry is headed. It begins by tracing the path of an in-store card payment from processing to settlement across the key stakeholders. That process is central to understanding payments, and has changed slowly in the face of disruption. The report also forecasts growth and defines drivers for key digital payment types through 2024. Finally, it highlights three trends that are changing payments, looking at how disparate factors, such as new market entrants and surging fraud, are sparking change across the ecosystem.