Executive Summary

The banking industry is in the grips of an identity crisis. Leaders of the world's largest banks — such as Citi, BBVA, and Goldman Sachs — have begun describing themselves as technology companies with banking licenses. However, this description is still aspirational.

Three Key Questions This Report Will Answer:

• What immediate changes will the trend towards digital banking entail for incumbents, and how can they overcome their legacy burdens to move with the times?
• Which emerging technologies stand to benefit banks’ efforts to digitize the most, and which vendors can banks look to for help?
• What will the future of banking look like, and how can incumbents adapt, survive, and thrive in this new environment?

WHAT’S IN THIS REPORT? This report will explore how digital transformation is reshaping the banking industry, the drivers behind this wave, and best practices in digital transformation. The report will begin by describing the banking incumbent landscape as a whole, then narrow its focus to the customer-facing banking industry, wherein the effects of digital transformation are most concentrated, particularly in consumer banking. It will focus primarily on the US and UK, two of the largest banking markets in the world, and two major hotbeds of digital transformation.