Three Key Questions This Report Will Answer:
WHAT’S IN THIS REPORT? In this report, Insider Intelligence will look at how three insurance players at different stages of chatbot transformation maturity—Lemonade, Zurich UK, and Future Generali India Life Insurance—are successfully deploying the tech. To this end, Business Insider Intelligence developed the Chatbots In Insurance Digital Maturity Model, which is intended to help firms to measure themselves across the four key dimensions of chatbot maturity: functionality, scale of deployment, end-user experience, and business outcomes. The report also shares the global annual cost savings from chatbot automation across the insurance industry, which we expect will surge to $5.8 billion in 2025 from an estimated $0.5 billion in 2020.
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