TD Bank uses games, influencers to build Gen Z relationships

The news: TD Bank is combining influencer-led videos with gamified financial education activities to engage younger Canadians, per a press release.

The “TD Talk Money” campaign, which runs throughout November, has two main components:

  • Influencer-led content: TD's “Car Convos” video series features celebrities, social media creators, and TD money mentors having candid conversations about budgeting and financial planning. Participants include NBA player Scottie Barnes and actress Miku Martineau.
  • Gamified financial education: A separate digital experience called the “TD Talk Money Challenge” encourages users to complete daily financial literacy activities and practice money conversations using suggested prompts. Participation earns entries for a chance to win one of three $15,000 cash prizes.

TD said the challenge draws inspiration from popular learning and habit-building apps. It hasn't specified whether activities include quizzes, how users access the challenge, or whether participation requires a TD banking relationship.

Why it matters: TD is using financial education as a marketing and engagement tool to reach Gen Zers before they make major banking decisions.

The campaign also addresses a gap TD identified in its research: 80% of Gen Zers in Canada aren't confident in their financial knowledge, and 91% want to improve it.

By featuring familiar personalities and offering financial education through social media, TD is trying to make money conversations more approachable. Daily challenges and cash prizes also give participants reasons to engage with the brand repeatedly rather than consuming a single piece of content.

Zooming out: TD isn't alone in trying to build relationships with younger consumers through financial education. BMO recently partnered with MoneyPrep to bring free financial literacy lessons into elementary school classrooms, reaching Gen Alpha consumers even earlier in their financial journeys.

Implications for banks: Financial education is becoming another battleground for banks competing to win younger customers. TD and BMO are taking different approaches, but both are trying to establish brand familiarity early on.

But after that initial engagement, banks need to secure actual customer relationships. Financial education can introduce younger consumers to a brand long before they're ready to open accounts, but banks still need to give them a compelling reason to choose their products when the time comes.

To close that gap, banks can connect financial education to relevant products and services as consumers reach new milestones. For example, lessons on budgeting could lead to recommended savings tools, while content about building credit could introduce first-time credit card options. 

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