The insight: Starbucks’ labor issues are a major challenge for new CEO Brian Niccol, as the company looks to both speed up service at its cafés and defuse tensions with workers.
Why it matters: Starbucks’ staffing shortages are creating problems for employees and customers alike.
- Just one-third of the company’s workers say that stores consistently have sufficient staff on hand, per an internal survey reported by Bloomberg, which leads to order backlogs and ballooning wait times.