The news: Southwest travelers booking flights can use Klarna to pay for their flights in full, in four interest-free installments, or with longer interest-bearing loans, per a press release.
Why this matters: Klarna is trying to reach more shoppers in a broader array of industries. Southwest controls 17% of the domestic travel market, trailing American and Delta by less than a percentage point, per the Bureau of Transportation.
This positions Klarna to finance travel for middle-income travelers who no longer have the option to book flights on discount carrier Spirit Airlines post-bankruptcy.
Zoom out: Southwest is widening its payment offerings.
Southwest is connecting with passengers who don’t use premium travel cards for their spending and instead favor debit and BNPL.
Implications for travel brands: As the K-shaped economy widens, travel spending likely will split into two groups. Affluent travelers will try to maximize their credit card rewards from their premium cards, and lower-income travelers will reach for budget-friendly tools to make travel possible.
For carriers most likely to pick up Spirit’s old clientele, leaning into debit and BNPL offerings can help these travelers finance their flights: 33% of US travelers said rising airfare costs were making them travel less, per a YouGov survey commissioned by The Points Guy.
This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.
You've read 0 of 2 free articles this month.
685 Third Avenue21st FloorNew York, NY 100171-800-405-0844
1-800-405-0844[email protected]