Executive Summary

The coronavirus pandemic has created new needs for small businesses that point-of-sale solutions providers can enable them to address. By helping small businesses adapt and survive the crisis, providers have the opportunity to preserve and expand their client bases.

Three Key Questions This Report Will Answer:

• What opportunities has the coronavirus pandemic created for small business point-of-sale solutions providers?
• How should providers move to help small businesses?
• What are some best practices providers should consider as they move to aid small businesses?

WHAT’S IN THIS REPORT? In this report, Insider Intelligence will lay out the difficulties SMBs are facing during the pandemic and the opportunities POS providers have in helping firms address those pain points. We then look at how POS providers can attract new SMB clients while helping their existing customers by meeting their changing needs during the pandemic. We also consider which SMB segments POS providers should prioritize, based on their ability to outlast the pandemic. Finally, we examine the changes top POS providers have made to help SMBs survive and consider what best practices other firms should adopt themselves.