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EMARKETER

The Daily: How to deal with angry customers, why NPS matters, and how to use it properly

Audio by Rachel Hasson  |  Jul 7, 2022
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The Daily: How to deal with angry customers, why NPS matters, and how to use it properly
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eMarketer Podcast
United States

On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.

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