The news: Meta is facing new legal challenges on a number of fronts in South Africa and Ireland, per TechCrunch and AP News.
South Africa: The country's Competition Commission ruled that Meta’s plan to prevent the government’s GovChat platform and startup #LetsTalk from using the WhatsApp Business API was uncompetitive.
More on this: Meta threatened to prevent GovChat and #LetsTalk from using its WhatsApp Business API in 2020, according to the complaint, and imposed unreasonable data usage limits that restricted the firm’s capacity to innovate and potentially compete with Meta.
The South African government created GovChat in 2018 as a citizen engagement platform that uses the WhatsApp Business API to enable real-time communication. According to government data, it presently has 8.7 million active users and has processed more than 582 million messages. Over 13.3 million applications for government services have been processed through the platform as well.
In a statement sent to TechCrunch, Meta denied the charges and claimed GovChat had breached WhatsApp’s terms and conditions. A WhatsApp spokesperson in South Africa said GovChat had repeatedly refused to comply with its policies, and that the company would “continue to defend WhatsApp from abuse and protect our users.”
Zoom out: The referral for prosecution comes just days after competition regulators from five African countries, including South Africa, signed a memorandum of understanding aimed at working together to prevent barriers to the emergence and expansion of African digital platforms.
Ireland: Meta was fined 17 million euros ($19 million) by Ireland's Data Protection Commission (DPC) privacy authority for breaking Europe's General Data Protection Regulation (GDPR) privacy regulation.
In a statement, Meta said that the fine “is about record keeping practices from 2018 that we have since updated” as opposed to “a failure to protect people’s information,” asserting that it takes its obligations under GDPR seriously.
But wait, there’s more: These developments come on the heels of other recent legal challenges.
The big takeaway: Any large company gets hit with lawsuits and fines, and Meta is no exception—but it’s the kind of challenges the social giant is facing that are putting it in a tricky position.
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