Meet the Analyst Webinar: The Pandemic’s Lasting Effect on Customer Experience | On-Demand

Made possible by Merkle


From touchless payment to scanning a QR code to see a menu, our customer experience has changed a lot over the past year. The pandemic has clearly had a major impact on what customers need from the brands that serve them.

In this Meet the Analyst Webinar, eMarketer’s principal analyst Jeremy Goldman discussed the shifts brands have made in customer experience throughout the pandemic, and what consumers will expect from brands in the long term as a result.

Watch for this webinar, made possible by Merkle, and explore:

  • The pivots brands had to take to introduce new experiences
  • How customer expectations have shifted
  • Which of these developments are most likely here for the long run
  • Plus! Rocco Albano, vice president, customer experience strategy, at Merkle joins the conversation

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