Executive Summary

Legacy technology and mindsets are standing in the way of the urgent drive among insurance heads of digital to introduce much-needed digitization. Understanding which strategies can help them overcome obstacles and execute on their digital agendas will be key to their success.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

1. How is the insurance head of digital role evolving?
2. What’s top of mind for insurance heads of digital?
3. How can insurance heads of digital be successful in their roles?

WHAT’S IN THIS REPORT? Exclusive interviews with heads of digital at some of the largest and most digitally mature insurers and insurtechs in the US and Europe, alongside insights into how digital leaders’ roles and responsibilities are evolving, what’s top of mind for them, and how they can succeed in a fast-growing, competitive market environment.

KEY STAT: Insurance tech spending will grow by over 25% in both the US and the UK between 2022 and 2026, per our forecast. This will support digital leaders’ push to digitize core capabilities along the value chain, improve digital self-servicing platforms, and enhance personalized experiences and products.