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At least 10% of US ecommerce orders were returned each week from last November through mid-January, according to Salesforce. The return rate was as high as 16% in some weeks, a significant increase over the previous holiday season.

Beyond the chart: Ecommerce return volume has exceeded $200 billion each year since 2021, per our forecast. That means huge costs for retailers.

This past holiday season was particularly return-heavy due to its early start and customers’ deal-seeking behaviors. Holiday shoppers returned goods from earlier sales events to get better deals during Cyber Week, helped along by retailers’ generous return windows.

More like this:

• US Holiday 2022 Retail Returns
• Returns surged during the pandemic-fueled ecommerce boom, but some relief is in sight
• 6 creative ways retailers can prevent returns
• Where people will return items in the future, and how retailers can reduce online returns
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