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Are consumers sold on same-day delivery?

For more insights and key statistics on the biggest trends in today’s most disruptive industries, subscribe to our Chart of the Day newsletter.

For most internet users in the US, online orders typically come in two to three days—a delivery time popularized by Amazon’s Prime program. Just 3% of internet users are used to same-day delivery, which is increasingly offered by nongrocery retailers as well.

Beyond the chart: More retailers are partnering with third-party delivery services like Instacart and Shipt. But faced with high inflation, consumers aren’t inclined to pay a premium for the same-day option.

That said, there’s still an audience for it. Our senior analyst Blake Droesch said that same-day delivery, even with a fee, will attract last-minute shoppers as expectations stoked by digital grocery trickle to the rest of retail.

More like this:

Read yesterday’s Chart of the Day here.

Methodology: Data is from the July 2022 FarEye report titled "The Last Mile Mandate" as cited in company blog. 1,000 US internet users ages 18+ were surveyed online during June 2022.

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