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Scaling back: What percentage of finance leaders have cut costs this year and expect to make more cuts in the second half of 2025?
A) 14% B) 24% C) 34% D) 44%
Nearly a quarter of finance leaders have already made cuts and expect to make more by the end of the year, according to data from Gartner.
Deep pockets: Nearly half of investment managers expect their organization’s budget for AI applications will increase by how much over the next 12 months?
A) 25% or more B) 50% or more C) 75% or more D) 100% or more
Some 49% of investment managers expect their organization’s budget for AI to increase by 75% or more over the next 12 months, according to a recent survey from Ortec Finance, as reported by Finextra.
Prime numbers: Buy now, pay later (BNPL) orders accounted for 8.1% of online orders over the course of Amazon’s four-day Prime Day event. How much revenue did this account for?
A) $1.3 billion B) $1.6 billion C) $1.9 billion D) $2.0 billion
BNPL orders drove $2.0 billion in online spend from July 8 to 11, representing 33.3% growth YoY, according to Adobe Analytics.
Word of advice: True or false? Younger investors are more likely to seek investment information from friends or family than the general investor population.
True. Some 39% of Gen Z/millennial investors get investment information from friends or family, versus 28% of the general investor population, according to YouGov.
Doing the research: Over half of consumers who invest use generative AI (genAI) for financial research at least once …
A) A day B) A week C) A month D) A year
Some 53% of consumers who invest use genAI for financial research at least once a month, according to a recent survey from Betterment. However, only 30% would rely on AI for financial advice.
Preferential treatment: What is the top reason US consumers prefer banking with a traditional bank?
A) Number and location of branches B) Number and location of ATMs C) Prefer to bank in-person D) Customer service
Nearly half (47%) of US adults who use traditional bank accounts the most say they prefer traditional banks for their customer service, according to recent YouGov data. Some 38% prefer the number and location of branches, 37% prefer the number and location of ATMs, and 36% prefer to bank in person.
Take a pause: What percentage of buy now, pay later (BNPL) users have postponed, rescheduled, or delayed a BNPL payment in the past 20 days?
A) 7% B) 17% C) 27% D) 37%
Over a quarter (27%) of US BNPL users have postponed, rescheduled, or delayed a BNPL payment in the past 30 days according to recent data from CivicScience.
Without fail: True or false? Cross-border transactions are more likely to experience payment failure than domestic transactions.
True, 72% of merchants report higher rates of failed payments with cross-border transactions than with domestic ones, according to PYMNTS Intelligence.
True or false? Over half of US adults are very happy with their primary bank.
True, 53% of US adults are very satisfied with their primary bank, and another 36% are satisfied, per the American Bankers Association.
In real time: What percentage of financial institutions (FIs) are connected to the RTP network, the FedNow Service, or both?
A) 32% B) 42% C) 52% D) 62%
Nearly two-thirds (62%) of FIs are already connected to one or both of the major real-time payment networks, according to a recent report from PYMNTS Intelligence and The Clearing House.
What is the leading cause of debt among consumers whose debt has increased over the past three months?
A) Job loss or reduced income B) General overspending or living beyond their means C) Difficulty making ends meet without additional debt D) Major health change
A third (33%) of respondents whose debt has increased are having difficulty making ends meet, 28% have lost their jobs or are dealing with a reduced income, 21% are spending beyond their means, and 16% cite major health changes, according to a recent survey from Achieve.
Day-to-day: On average, how often are finance professionals in the US and UK using AI?
A) 1-2 times a day B) 2-3 times a day C) 3-4 times a day D) Over 4 times a day
Finance professionals in the US and UK use AI an average of 3.7 times a day and 37% of their tasks are driven by AI to some extent, according to a recent report from Emburse.
Up and down: Did retail fintech VC funding increase or decrease in Q1 2025?
A) Increase B) Decrease
VC funding for retail fintech dropped 37.8% from the previous quarter to $1.9 billion, according to PitchBook’s Retail Fintech VC Trends report.
What percentage of consumers who prefer digital wallets would be willing to pay a fee to receive their money instantly?
A) 26% B) 36% C) 46% D) 56%
Nearly half of digital wallet fans would be willing to pay to get their money instantly, according to an April 2025 report from PYMNTS Intelligence and Ingo Payments.
What a scam: Which is the payment method most often subjected to fraud?
A) Wire transfers B) Corporate/commercial credit cards C) ACH debits D) Checks
Checks are most often subjected to fraud, with 63% of treasury professionals reporting attempted/actual check fraud in 2024, according to the 2025 Payments Fraud and Control Survey Report from the Association for Financial Professionals (AFP).
AI assistance: What percentage of financial institutions (FIs) are using AI to help meet regulatory requirements?
A) 33% B) 44% C) 55% D) 66%
Two-thirds of FIs are leveraging AI to meet regulatory requirements, according to a recent survey from Finextra.
Major milestone: Which platform will exceed 100 million US mobile peer-to-peer (P2P) payment users for the first time this year?
A) Venmo B) Cash App C) Zelle
There will be 110.3 million mobile P2P payment users on Zelle this year, up from 99.5 million in 2024, according to a February 2025 EMARKETER forecast.
A fair trade: Which of the following is the type of data consumers are most likely to share with their financial services provider for a more personalized experience?
A) Wage, W-2, or tax statements B) Location and movement data C) Media streaming usage D) Data from health/fitness trackers
A third of consumers are willing to share data around their media streaming usage for a more personalized financial services experience, according to The Connected Financial Services Report from Salesforce. Some 29% would share their wage, W-2, or tax statements; 25% would share location and movement data, and 24% would share data from health/fitness trackers.
Woulda shoulda coulda: More than three-quarters (77%) of US consumers say they wish they could have done things differently in the past to make their financial future better. Which of the following is the top area consumers wish they had taken more action in?
A) Sticking to a stricter monthly budget
B) Savings strategies
C) Investing
Some 55% of consumers wish they had developed more savings strategies, 41% wish they had stuck to a stricter monthly budget, and 38% wish they had invested, according to a survey conducted by Talker Research on behalf of Zoe Financial.
Where credit is due: What is the top challenge bank marketers face in converting credit card prospects to customers?
A) Ineffective messaging and value propositions B) Intense competition from other card providers C) A complicated application process D) Insufficient customer insights
Some 83% of bank marketers cite intense competition from other card providers as a key challenge in converting prospects to customers, 72% cite ineffective messaging, 66% cite insufficient customer insights, and 34% cite a complicated application process, according to Capgemini’s 2025 World Retail Banking Report.
That’s a problem: What’s the biggest drawback small- and medium-sized businesses (SMBs) face when using a regional bank as their primary financial institution (FI)?
A) Limited number of branches or ATMs B) High fees C) Poor access to credit D) High loan rates
Nearly 4 in 10 (39.3%) of SMBs say high fees is the biggest drawback when using a regional bank as their primary FI, according to September 2024 data from PYMNTS Intelligence. Limited branches or ATMs is the second biggest challenge, cited by 16.5% of SMBs, followed by high loan rates (11.4%), and poor access to credit (13.6%).
Up or down: Did the net income of FDIC-insured financial institutions increase or decrease in 2024?
A) Increase B) Decrease
Net income from the banking industry totaled $268.2 billion in 2024, up 5.6 percent from 2023, according to the FDIC’s Quarterly Banking Profile Fourth Quarter 2024 report. The growth was driven by lower interest expenses, higher noninterest income, and lower realized losses on the sale of securities.
Let’s go shopping: What is the most popular category users purchase with buy now, pay later (BNPL) services?
A) Electronics and gadgets B) Furniture and home decor C) Clothing and fashion D) Home appliances
Some 42% of BNPL users have purchased clothing and fashion products with BNPL services, according to Numerator. Nearly a third (32%) have purchased electronics and gadgets, 26% have bought furniture and home decor, and 22% have purchased home appliances.
Staying the course: More than half (57%) of US banking customers have never changed their primary banking provider. Which of the following is the top reason customers leave their primary bank?
A) Bad customer experience B) Security concerns C) A fraud event D) Poor value for the money
Some 54% of US banking customers say concerns over security would make them leave their primary bank, according to FICO’s “2024 Bank Customer Experience Survey.” Meanwhile, 51% say a bad customer experience would make them leave, followed by 41% citing a fraud event, and 38% citing poor value for their money.
Nothing ventured, nothing gained: What percentage of banking CEOs worldwide say they must accept significant risk to harness automation advantages and enhance competitiveness?
A) 30% B) 40% C) 50% D) 60%
Six in 10 banking CEOs acknowledge they must accept risk to harness automation and be more competitive, according to IBM’s 2025 Global Outlook for Banking and Financial Markets report.
Instant gratification: Large financial institutions (FIs) are how many times more likely to be connected to instant payment rails than smaller institutions?
A) 3 B) 4 C) 5 D) 6
Large FIs (those with assets exceeding $10 billion) are six times more likely to be connected to an instant payment rail than smaller FIs (those with assets between $500 million and $2.5 billion), according to a recent report from PYMNTS and The Clearing House.
An open question: What percentage of US adults say they’re likely to open a new credit card account in the next three months?
A) 10% B) 15% C) 20% D) 25%
A quarter of adults say they’re likely to open a new credit card account in the next three months according to a January 2025 survey from Ipsos. This is up from 19% in October 2024.
It’s payback time: What percentage of US consumers who took on debt to pay for holiday gifts are at least somewhat concerned about paying back their debt?
A) 24% B) 34% C) 44% D) 54%
Over half of consumers who borrowed to buy gifts are concerned about repaying their holiday debt, up four percentage points from last holiday season, according to recent data from CivicScience.
Unfulfilled potential: What is the top reason credit card holders do not fully utilize their card benefits?
A) Lack of familiarity B) Inconvenience C) The card offers no benefits D) The benefits aren’t important to them
Over half (55.6%) of card holders who don’t use their card benefits to their full potential cite inconvenience as the top reason, followed by lack of familiarity (37.8%), the card offering no benefits (11.9%), and the benefits not being important to them (9.7%), per a recent report from PYMNTS Intelligence and Banyan.
Cause for concern: What is the top tech concern among US banking executives in 2025?
A) Digital transformation B) Data analytics C) Cybersecurity D) Cloud computing
86% of banking executives cite cybersecurity as a top concern when asked to rank two concerns, according to a recent report from Integris. Of those, 43% ranked it their number one concern. Data analytics was a top concern for 42% of executives, digital transformation for 40%, and cloud computing for 33%.
It’s pay day: Which is the top factor merchants consider when initially choosing a payments processor?
A) Reliability B) Customer support C) Payment methods offered D) Data security
Over 83% of merchants say the payment methods offered is the top factor in considering a payments processor, according to a recent report from PYMNTS Intelligence and Adobe.
Lay down the law: What percentage of US consumers support more cryptocurrency regulation?
A) 22% B) 32% C) 42% D) 52%
Over 40% of US consumers support more cryptocurrency regulation, 10% support less, and the rest want to either maintain current levels of regulation or are unsure, per YouGov.
A nice day for a Black Friday: Some 84% of Gen Z consumers shopped Black Friday this year. True or false? 53% spent more than half their monthly income on Black Friday purchases.
True, according to EduBirdie. Over a quarter (27%) even borrowed money to help pay for their purchases.
A little oversight: What percentage of US adults want banking and finance to be more regulated?
A) 23% B) 33% C) 43% D) 53%
Over half of adults want banking and finance to be somewhat more or much more regulated, per a September 2023 survey from YouGov.
Get that coin: Downloads of cryptocurrency apps grew by how much in the first three quarters of 2024?
A) 40% B) 75% C) 98% D) 133%
Downloads of cryptocurrency apps increased by 133% worldwide in the first three quarters of 2024 to 400 million downloads, according to data from Sensor Tower.
One for the ages: True or false? Bank customers under the age of 40 are more likely to have experienced some form of checking, savings, or debit fraud in the past 12 months.
True. Some 42% of bank customers under the age of 40 have experienced some form of fraud, compared with 29% of the general bank customer population, according to J.D. Power’s US Financial Protection Satisfaction Study.
Word of mouth: What percentage of US consumers first heard about their current credit card through friends, family, or advisors?
A) 16%
B) 26%
C) 36%
D) 46%
Over a third of consumers (36%) heard about their current credit card via friends, family, or advisors, making those recommendations more influential than online research or in-person offers, according an August 2024 survey from PYMNTS Intelligence and Elan.
The latest and greatest: What percentage of financial service companies have announced AI initiatives over the past two years?
A) 46%
B) 56%
C) 66%
D) 76%
Since January 2023, over three-quarters of the top financial services companies worldwide have launched AI initiatives, according to a new report from Acrew Capital and Money20/20.
There’s an app for that: Which finance-related apps do most US adults have on their phones?
A) Credit card apps B) Bank apps C) Budgeting apps D) Payment apps
Some 80% of US adults have payment apps on their phones, according to data from MX.
Let’s get together: Which of the following is the most popular type of co-branded credit card among US consumers?
A) Retailer-affiliated B) Technology-affiliated C) Travel-affiliated D) Local-business affiliated
Over half (55%) of US consumers have a retailer-affiliated co-branded credit card, per YouGov. Some 42% have a travel-affiliated card, 22% have a local business-affiliated card, and 20% have a technology-affiliated card.
Deciding factor: What is the most important banking feature among US consumers?
A) Security and fraud protection features B) Quality customer service C) Mobile and online access D) Low fees on checking and other accounts
Consumers said security and fraud protection features, quality customer service, and mobile and online access were the most important factors in determining where to bank, with 91% ranking each as very or somewhat important, according to The Motley Fool Ascent's 2024 Digital Banking Trends and Consumer Priorities.
Act your age: Which generation is least likely to believe the banking industry is trustworthy?
A) Gen Z
B) Millennials
C) Gen X/Baby boomers
Two-thirds (66%) of millennials say that based on their own experiences, they believe the banking industry is trustworthy, according to The Harris Poll’s The Personal Bank report. While still relatively high, it’s lower than the 71% of Gen Zers and 72% of Gen Xers/baby boomers who say the same thing.
JPMorgan Chase Bank is the No. 1 commercial bank or savings institution by domestic deposits, according to the Federal Deposit Insurance Corporation (FDIC). What’s the dollar amount of the bank’s total deposits as of June 30, 2024?
A) $500 million
B) $900 million
C) $1.5 trillion
D) $2 trillion
JPMorgan Chase Bank has over $2 trillion in total deposits as of the end of June 2024, per the FDIC. Bank of America comes in second, with about $1.9 trillion in deposits, followed by Wells Fargo, with $1.4 trillion.
In trust: Which of the following was recently named the most trusted financial company by Investor’s Business Daily (IBD)?
A) USAA
B) Schwab Bank
C) Fidelity Wealth Management
D) Northwestern Mutual
Schwab Bank was ranked No. 1 on IBD’s 30 most trusted financial companies list, followed by USAA, Fidelity Wealth Management, and Northwestern Mutual.
Vacation budgeting: Last week, Citi rolled out Citi Flex Pay, a buy now, pay later (BNPL) offering on its travel booking platform. What percentage of Gen Zers used BNPL for their most recent travel purchase?
A) 3%
B) 14%
C) 21%
D) 35%
Only 3% of Gen Zers have used BNPL for their most recent travel purchase, according to an August 2024 report by Hopper.
The cost of gift-giving: What percentage of shoppers plan to take on debt this holiday season, either through credit cards or buy now, pay later (BNPL)?
A) 13%
B) 27%
C) 42%
D) 56%
More than one in four (27%) consumers expect to be in debt for their holiday spending, according to August 2024 data by Bankrate.
Consumers want options: Which payment method do 1 in 3 US shoppers want more of in-stores?
A) Buy now, pay later (BNPL)
B) Mobile proximity
C) American Express
D) Biometric
One in three US shoppers want more BNPL options in brick-and-mortars, per an August 2024 report by PYMNTS Intelligence and AWS.
Charge up: ATM fees have reached a 26-year high. How much are ATM fees now, on average?
A) $2.98
B) $3.44
C) $4.77
D) $5.35
Average total ATM fees have increased to $4.77 this year, up from $4.73 last year, according to an August 2024 report by Bankrate. This is the highest annual amount since Bankrate began tracking ATM fees in 1998.
What is the most important factor in choosing a bank among app-only bank users?
A) Interest rates/value for money
B) Trustworthy brand
C) Accessibility online
D) Best customer service
Over half (57%) of customers that use app-only banks consider interest rates/value for their money to be the most important factor in choosing a bank, according to YouGov.
All part of a “transition year:” PayPal’s Q2 total payment volume increased 11% YoY, according to recent earnings, and the company will continue rolling out new products and features—including Fastlane, a new guest checkout experience—to keep up the growth momentum. How much will PayPal see in US transaction payment value this year?
A) $857.25 billion
B) $1.079 trillion
C) $1.330 trillion
D) $1.638 trillion
US PayPal transaction payment value across all lines will hit $1.079 trillion in 2024, per our March 2024 forecast.
Need for speed: After the success of its US launch, which luxury carmaker will expand its cryptocurrency payment system to Europe?
A) Ferrari
B) Jaguar
C) Porsche
D) Bentley
Ferrari is extending its cryptocurrency payment system to its network of European dealers. By the end of 2024, the company will expand to other countries in its international dealer network where cryptocurrencies are legally accepted.
Feeling flashy: An increasing number of Americans care about the design of their credit card, whether it’s custom-printed or boasts LED lights, per a study by IDEMIA. What share of US consumers are interested in getting a metal credit card?
A) 2 in 10
B) 5 in 10
C) 8 in 10
D) 9 in 10
Eight in 10 consumers are interested in getting a metal credit card, per IDEMIA. Gen Zers and millennials are driving the movement—and might be willing to pay extra for it—because they want to feel special, said James Sufrin, the firm’s senior vice president of North American payments.
What percentage of buy now, pay later (BNPL) users would be likely or very likely to use BNPL products if they would positively impact credit scores?
A) 21%
B) 48%
C) 66%
D) 86%
Nearly nine in 10 (86%) BNPL users would be very likely or likely to use BNPL products if it could help build credit scores, according to a May 2024 survey by TransUnion. Mandated loan reporting has been under regulatory debate recently, as some lawmakers believe it could actually hurt consumers’ credit scores.
Hop around: Millennials are 2.5 times more likely to increase their number of financial providers over the next year, compared with Gen Xers and baby boomers, according to a May 2024 report by Alkami. But what percentage of millennials would be lured to another provider because of a better digital experience?
A) 12%
B) 29%
C) 40%
D) 58%
Nearly 6 in 10 millennials (58%) would switch financial providers if it offered a superior digital experience, the same report by Alkami found.
Traveler’s convenience: Last week, Visa rolled out a service that replaces digital credit cards through text or email, allowing consumers to authenticate and add the cards to their mobile wallet entirely remotely. This year, how many US mobile phone users will also use a mobile wallet to transact at least once per month?
A) 64.9 million
B) 108.0 million
C) 161.6 million
D) 203.8 million
This year, 161.6 million US mobile phone users will use a mobile wallet at least once per month, according to our March 2024 forecast.
Delayed spending: Apple recently announced it was discontinuing its buy now, pay later (BNPL) service in the US, and instead will soon offer third-party options in Apple Pay. Which BNPL provider is the largest by payment value?
A) PayPal
B) Klarna
C) Afterpay
D) Affirm
With $21.99 billion in BNPL payment value, according to our July 2023 forecast, Klarna would be the largest BNPL provider to integrate with Apple Pay.
Banking big: Which is the largest commercial US bank by consolidated assets?
A) JPMorgan Chase
B) Bank of America
C) Goldman Sachs
D) Wells Fargo
JPMorgan Chase is the largest US bank by assets, with total assets of $3.503 trillion, according to the March 2024 ranking by the Federal Reserve Board.
Cozy up: Which in-branch amenity have banks yet to offer their customers?
A) Meditation room
B) Cafe
C) Event space
D) Bike repair station
Many US banks are redesigning branches to feel less intimidating, adding amenities to help customers feel more comfortable when seeking financial advice, according to the Associated Press.
Paying for perks: What percentage of new American Express Gold and Platinum cards were opened by Gen Zers and millennials in 2023?
A) 18%
B) 36%
C) 66%
D) 75%
In 2023, Gen Z and millennial consumers made up 75% of the new accounts for the American Express Gold and Platinum cards, according to the company’s Q1 2024 earnings presentation. Instead of starting with the free or more affordable Amex accounts and working their way up, many younger cardholders are opting straight for the premium tiers, which can cost up to $700 annually.
Hush hush: What percentage of US adults say they don’t talk about money?
A) 24%
B) 38%
C) 52%
D) 62%
More than six in 10 US adults don’t talk about money, according to a May 2024 report by The Harris Poll on behalf of Empower. The same report found that most people would rather discuss politics (43%) and death (32%) than their finances (24%).
Payment performance: What percentage of US consumers agree that convenience and ease of use are the most desirable qualities in payments?
A) 49%
B) 61%
C) 78%
D) 85%
More than 6 in 10 (61%) of US consumers say that convenience or ease of use is the No. 1 desirable quality for payments, according to a May 2024 report by The Federal Reserve.
Generational debt: True or false? Gen Zers are opening more credit lines and have higher debt levels and delinquency rates than millennials when they were the same age.
True, according to a May 2024 report by TransUnion. In addition, 84% of Gen Z consumers aged 22-24 in 2023 have at least one credit card, compared to only 61% of millennials of the same age in 2013.
Technical difficulties: What percentage of small and medium-sized businesses (SMBs) say that the complexity of international payments prevents them from expanding their global operations?
A) 17%
B) 25%
C) 32%
D) 49%
Nearly half of SMBs agree that complex international payments have hindered their ability to expand their business abroad, according to April 2024 data by Censuswide.
Spending strong: The average US credit card delinquency rate changed from 3.09% in February to what in March?
A) 2.92%
B) 4.80%
C) 5.13%
D) 6.01%
The credit card delinquency rate dipped to 2.92% in March, still slightly higher than the 2.76% rate in March 2019, according to April 2024 data from Seeking Alpha.
Meeting demand: What percentage of US credit unions plan to introduce buy now, pay later (BNPL) in the next three years?
A) 14%
B) 31%
C) 61%
D) 83%
Nearly a third of US credit unions say they plan to introduce BNPL in the next three years, according to a March 2024 report by PYMNTS and PSCU.
Making a change: What percentage of US retail bank customers say they’re likely to switch institutions within the next 12 months?
A) 3%
B) 13%
C) 23%
D) 33%
Over 1 in 10 bank customers say they “probably” or “definitely” will switch banks in the next year, according to J.D. Power’s 2024 U.S. Retail Banking Satisfaction Study.
Up and up: Total US consumer debt increased 2.3% YoY in January 2024, reaching …
A) $13.99 trillion
B) $16.08 trillion
C) $17.33 trillion
D) $18.11 trillion
US consumer debt is north of $17 trillion, according to Equifax’s US National Consumer Credit Trends Report.
A little help: True or false? Gen Z consumers are more than twice as likely than millennials to use Google to find information about how to pay taxes.
True, according to a YouGov survey commissioned by ACI Worldwide. In addition, Gen Zers are more than four times more likely than millennials to ask family or friends.
Doom and gloom: Which age group has the most pessimistic view regarding income, savings, investing, and credit?
A) Gen Z
B) Millennials
C) Gen X
D) Baby boomers or older (55+)
In fact, the only area where adults 55+ have a more positive financial outlook than other age groups is around debt, according to CivicScience.
Hitting a milestone: Fintech Stripe says it processed how much on its platform in 2023?
A) $700 million
B) $900 million
C) $1 trillion
D) $1.5 trillion
The company said payment processed was up 25% YoY, representing over $1 trillion, as reported by Finextra.
The next generation: What percentage of banks prioritize targeting and acquiring Gen Z customers?
A) 9%
B) 19%
C) 29%
D) 39%
Less than 10% of worldwide banking customer experience officers say their company is targeting Gen Z, per Capgemini’s World Retail Banking Report.
Limited access: True or false? The percentage of US individuals living in a banking desert decreased between 2019 and 2023.
False, per the Federal Reserve Bank of Philadelphia’s 2024 US Bank Branch Closures and Banking Deserts report. The number of people living in banking deserts (a census tract that has no bank branch within a defined radius from the population center) increased from 11.5 million (3.5% of the population) in 2019 to 12.3 million (3.8% of the population) in 2023.
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