Executive Summary

Banks’ success today depends on an organization designed to harness and nurture emerging technologies. This goes beyond meeting increasingly high expectations for the customer experience: It involves identifying business challenges, researching and sourcing technical solutions, and commercializing resources that will be critical to banks’ competitive advantage.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

1. What are the greatest challenges facing banks’ innovation leaders?
2. Which technological changes do they anticipate?
3. What innovation strategies are they pursuing in response?

WHAT’S IN THIS REPORT? A look into technological changes and the strategies to address them as synthesized from interviews with top executives in charge of digital, innovation, and ventures at leading banks, as well as management consultants working with them.

KEY STAT: Growth in US bank technology spending peaked in 2022, driven by a rapid rise in “change the bank” expenses. While the burst of growth will taper off, we expect already high technology spending to rise to $111.73 billion in 2026.