The American Medical Association (AMA) released a new framework for measuring how telehealth can provide ROI for healthcare organizations, all while producing positive patient outcomes. While the focus around virtual care has largely been short-term financial measures amid the pandemic, virtual care also comes with long-term effects, like the ability to dramatically iron out existing wrinkles in the US healthcare system (e.g., improving clinical outcomes, operational inefficiencies, and health equity).
The report detailed the following value streams, and emphasized health equity as one that spans across all five:
The AMA’s virtual care value framework could shed light on how healthcare organizations can assess their returns on telehealth investments and optimize their digital health strategies accordingly.
At the same time, both providers and patients indicated there are challenges holding them back from utilizing telehealth, so a value framework isn’t going to be enough for healthcare organizations to reap the full ROI potential of the tech.