Executive Summary

Evolving client expectations for more personalized services are threatening wealth managers’ ability to retain existing clients and snap up new ones. But incumbents can face these changes head on by tapping AI to hyper-personalize their offerings across the customer journey.

3 KEY QUESTIONS THIS REPORT WILL ANSWER

• What is the current state of implementation, deployment, and overall maturity of AI in the US and Canadian wealth management industry?
• What trends and challenges are pressuring wealth managers to ramp up their technology investments?
• How can wealth managers use AI-enabled strategies across the front office to attract and retain clients?

WHAT’S IN THIS REPORT? A dive into the challenges facing wealth managers and how AI can help incumbents overcome them; an outline of what wealth managers must put in place to enable successful AI implementations; and the key AI front-office use cases that will boost acquisition and retention.

KEY STAT: 37% of global wealth management clients indicate a preference for hybrid advisory engagement, giving wealth managers an opportunity to automate basic tasks, freeing up advisors for more complex client interactions.