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March 4, 2026
Solutions Not Currently Offered but Part of Short- to Near-Term Plans Among CX Leaders in North America, Dec 2025
Note
Respondents were asked "Which of the following solutions are not currently offered by your organization, but are a part of your short- to near-term plans?" (Select all that apply)Methodology
Data is from the March 2026 Execs In The Know report titled "CX Leaders Trends & Insights: Corporate Edition 2026." 87 CX leaders located primarily in the US and Canada were surveyed online via the SurveyMonkey platform during October 24-December 22, 2025. Respondents were responsible for managing the customer experience and customer care programs of large Business-to-Consumer (B2C), Business-to-Business (B2B) and B2C/B2B organizations.Chart Title
Solutions Not Currently Offered but Part of Short- to Near-Term Plans Among CX Leaders in North America, Dec 2025Publication Date
March 4, 2026