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March 24, 2025

Consumers Are Likely to Turn to AI Agents to Maximize Their Loyalty Program Benefits

Consumers Are Likely to Turn to AI Agents to Maximize Their Loyalty Program Benefits

Methodology

Data is from the March 2025 Salesforce "Connected Shoppers Report." 8,350 shoppers ages 18+ and 1,700 retail industry decision-makers worldwide in 21 countries were surveyed during November 27-December 26, 2024.

Featured In

Top Trends to Watch in 2026Retail Trends to Watch in 2026What the Rise of GenAI Assistants Means for Loyalty ProgramsHotel and Airline Co-Brand Credit Card Trends 2026

Sources

Salesforce

Chart Title

Consumers Are Likely to Turn to AI Agents to Maximize Their Loyalty Program Benefits

Publication Date

March 24, 2025

Sources

Salesforce

Featured In

Top Trends to Watch in 2026Retail Trends to Watch in 2026What the Rise of GenAI Assistants Means for Loyalty ProgramsHotel and Airline Co-Brand Credit Card Trends 2026
Topics
Artificial Intelligence (AI)LoyaltyDigital Shoppers & Buyers
Worldwide
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