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September 19, 2025
Nearly Half of US Banks Have Adopted GenAI in 2025, a Big Leap From Just Two Years Ago, (% of US banking decision-makers, on their stage of implementation of genAI, 2023 vs. 2025)
Methodology
Data is from the July 2025 EY-Parthenon report titled "GenAI in Retail and Commercial Banking." 100 US banking employees were surveyed during March 2025. The sample included 50 respondents from retail banks and 50 from commercial banks, all with direct involvement in or knowledge of genAI initiatives. Respondents held roles in client servicing, marketing, onboarding, product strategy, investment, or technology. Titles included C-level executives and heads of departments tied to genAI applications such as ChatGPT, DALL-E, OpenAI, and Microsoft Azure.Chart Title
Nearly Half of US Banks Have Adopted GenAI in 2025, a Big Leap From Just Two Years Ago, (% of US banking decision-makers, on their stage of implementation of genAI, 2023 vs. 2025)Publication Date
September 19, 2025