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October 30, 2024
Most Impactful Advanced Analytics vs. Generative AI Use Cases for Conversational AI and Digital Self-Service According to Enterprise Customer Experience Professionals Worldwide, Aug 2024 (% of respondents)
Note
Respondents were asked, "Which of the following advanced/predictive analytics or genAI use cases will deliver the most impactful business outcomes for your conversational AI and digital self-service efforts by 2025?"Methodology
Data is from the October 2024 IDC report titled "The Intelligent CX Revolution: How AI is Changing the Game" sponsored by Sprinklr. 504 enterprise customer service and 506 enterprise marketing professionals worldwide were surveyed during August 2024.Chart Title
Most Impactful Advanced Analytics vs. Generative AI Use Cases for Conversational AI and Digital Self-Service According to Enterprise Customer Experience Professionals Worldwide, Aug 2024 (% of respondents)Publication Date
October 30, 2024