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March 10, 2022
Leading Digital Priorities in 2022 for US Banking Executives (% of respondents, Sep 2021)
Note
Respondents were asked, "What are your top digital customer engagement priorities for 2022?"Methodology
Data is from March 2022 Engageware report titled "Customer Engagement in Banking: The Path Forward for 2022." 92 US banking executives were surveyed during August 19-September 2, 2021. Respondents included professionals working in credit unions (67.4%) and community banks (31.5%) — with asset sizes ranging from <$500M to >$20B. Participants included a variety of roles, including branch and retail operations, executives, HR and training professionals, IT, customer/member experience, marketing, contact center, digital banking professionals, and more.Chart Title
Leading Digital Priorities in 2022 for US Banking Executives (% of respondents, Sep 2021)Publication Date
March 10, 2022