August 31, 2021

US Financial Executives Who Believe Their Bank Has the Tools in Place to Effectively Serve Customers, by Customer Generation, July 2021 (% of respondents in each group)

Methodology

Data is from the August 2021 Bank Director “2021 Technology Survey” sponsored by CDW. 122 US financial executives were surveyed during June-July 2021. 8% of the respondents represent financial institutions with more than $10 billion in assets, 47% between $1 billion and $10 billion, 22% between $500 million and $1 billion, and 23% less than $500 million.