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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

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Access All Charts and Data

Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

March 3, 2021

Consumers in North America Who Believe that Most of the Companies They Do Business with Need to Improve the Customer Experience, 2019 & 2021 (% of respondents)

Consumers in North America Who Believe that Most of the Companies They Do Business with Need to Improve the Customer Experience, 2019 & 2021 (% of respondents)