August 17, 2020

Personal Account Providers that Adults in Great Britain Would Recommend to Their Friends and Family Based on Overall Service Quality, July 2019-June 2020 (% of respondents)


Data is from an August 2020 Ipsos MORI report titled "Personal Banking Service Quality - Great Britain." 19,141 adults ages 16+ in Great Britain were surveyed by computer-assisted telephone interviewing (CATI) during July 2019-June 2020. The independent survey is part of a regulatory requirement and the results in this survey have been published at the request of the providers and the Competition and Markets Authority. Approximately 1,000 customers a year are surveyed across Great Britain for each provider. Results are only published where at least 100 customers have provided an eligible score for that service in the survey period. Quota controls are set to ensure that for each provider the achieved sample is representative by age, gender, and region.