Events & Resources
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →Topics
See All Topics →Latest Articles
Explore our Research →Amazon Prime dominates, but Walmart+ finds foothold among lower-income shoppers
Article |
Jul 16, 2025
Why is MMM making a comeback?
Article |
Jul 16, 2025
Jewelry emerges as luxury’s bright spot
Article |
Jul 16, 2025
Marketers risk missing AI traffic by ignoring desktop
Article |
Jul 16, 2025
Google, Anthropic, OpenAI, Meta: We’re losing visibility into AI
Article |
Jul 16, 2025
Nonessential spending slumps amid tariff price hikes
Article |
Jul 15, 2025
JIC’s measurement audit shows a sector diversifying beyond Nielsen
Article |
Jul 15, 2025
Marketers rush to unify social, CTV strategies
Article |
Jul 15, 2025
AI summaries in Google’s news feed could undercut publisher traffic—again
Article |
Jul 15, 2025
Critics of UnitedHealth Group get louder as the health insurer attempts to quiet them
Article |
Jul 15, 2025
About
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →Already have a subscription?Sign In
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
May 12, 2020
Leading Frustrations with Digital Banks According to UK/US Internet Users, March 2020 (% of respondents)
Note
Digital bankers are understood to be those who use challenger banks (neobanks).Methodology
Data is from the May 2020 GlobalWebIndex report titled "The Modern Banker: An Audience Profile on the Financial Attitudes and Behaviors of the Modern Banking Customer." 2,161 US internet users ages 16-64 and 2,320 UK internet users ages 16-64 were surveyed online during March 2020. 173,859 internet users worldwide ages 16-64 were surveyed online during Q4 2019. The survey was conducted in Argentina (n=1,546), Australia (n=4,041), Austria (n=1,275), Belgium (n=1,268), Brazil (n=5,635), Canada (n=4,787), China (n=24,334), Colombia (n=1,320), Denmark (n=1,262), Egypt (n=1,756), France (n=5,013), Germany (n=5,033), Ghana (n=951), Hong Kong (n=1,823), India (n=13,047), Indonesia (n=5,079), Ireland (n=1,277), Israel (n=1,314), Italy (n=5,145), Japan (n=3,292), Kenya (n=1,043), Malaysia (n=1,542), Mexico (n=4,351), Morocco (n=996), Netherlands (n=1,280), New Zealand (n=1,264), Nigeria (n=1,037), Philippines (n=3,077), Poland (n=1,833), Portugal (n=1,251), Romania (n=1,304), Russia (n=3,443), Saudi Arabia (n=1,493), Singapore (n=2,763), South Africa (n=1,552), South Korea (n=1,275), Spain (n=5,091), Switzerland (n=1,281), Taiwan (n=2,286), Thailand (n=3,824), Turkey (n=2,029), UAE (n=1,733), UK (n=10,090), US (n=25,040), Vietnam (n=2,520). Responses in each country have been weighted for age, gender and education level. Modern bankers are defined as internet users who have a bank account and have used an internet banking service on any device or banking app in the last month. 54,724 modern bankers aged 16-64 were included in the sample.Chart Title
Leading Frustrations with Digital Banks According to UK/US Internet Users, March 2020 (% of respondents)Publication Date
May 12, 2020
